Please let me know if you need assistance with anything at all.Premiere Pro was launched in 2003 as the rewritten successor to Adobe Premiere. I am here should you require further troubleshooting. I will pass on your feedback to the developers but it is much better if it comes in writing from you (if you have the time). I'm very sorry I cannot give you what you wish in the form of Premiere Pro CC 2017 as it was, but at least you have some possibilities to complete your project.Īs to the quality issues, the lack of warnings, and other issues you brought up related to this decision, the installation process, and related troubles, you'd need to provide feedback directly to the developers via this form: Please feel free to do so. Since I cannot offer you a version of Premiere Pro CC 2017 with internal Dolby decoding intact, you still have some options: 1) Update to Windows 8, 8.1 or 10 2) Buy a plug-in or 3) Transcode the files and reconnect them to new media. In the future, if you didn't already know, you can defeat the option of previous application removal and leave previous versions installed under Advanced Options when installing. I will definitely provide this feedback to the support management team and developers. Unfortunately, this is the default behavior of the Creative Cloud application. That's a very terrible situation and I'm sorry that happened to you. I read that your previous version of Premiere Pro CC 2017 was also deleted so you cannot return to that version's previous function for decoding. I wish we could, but we cannot due to legal restrictions (as I understand it, I'm not a lawyer!). Unfortunately, we do not have a version of Premiere Pro which contains internal Dolby decoding available, so there is no way I can restore your previous version as it was before.
I was able to review your case and I see the trouble now. it means my Sony video camera that i have is rendered useless, and and I can never use it again with Premiere, all the while i have Windows 7 installed (which i love, because it is solid and stable).Īdobe, you are being dreadful to your paying customers. In the meantime, i got a nice (but ultimately useless) reply from Adobe. it went from 11.2.2 to 11.2.4 or similar. Can someone confirm this, i'm sure in this thread the version numbers were mention (e.g. I'm sure i read somewhere that on the day that CC2018 came out, they did a "point upgrade" to CC2017 as well with the codec taken out, meaning that if you 'rolled back' to the 2017 version, you got the newer "older" version - still without the AC3 codec.
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